Each Bill of Sale is a Contract that has a guarantee of delivery or 100% refund if cancelled by shipper.
Each order placed is covered 110% by marine insurance from source to destination, with a powerful export safety packaging.
Each order is imported as a new unit with its packaging and labels. Assured no one sends you a used product.
Some times a new customer walks in and is meeting us for the first time. They know its the best solution but they may fear, as a new customer, if it is “safer” to order from a marketplace app. We believe while marketplace apps offer a generally good option for mass market, low cost, middle income groups; they are absolutely not devised for niche, high demand, specialty solution customers. Here are some of the experience points.
When you call a marketplace company about your order, you start with your number, email, and have to provide your identity, your customer ID. That is just a poor status for premium customer order, or have you forgotten?
When you order with us, we know you, we know your name, your order, and we have your order history and status. Often, we recognize you by your voice, and certainly by your name. Each time you call us for years, it’s a relationship.
If you have spoken to marketplace customer care service, you have to wait for almost half an hour; they almost never have the details they spend time in arranging. More than often, the best solution they can provide is a sincere apology, that nothing is possible now. For a real solution, you have to spend so many more hours that most customers give up. And if you were given the short end, do you have the time and money to go against a ten or fifty thousand crore company?
Our team is focused on core customers, and core customers get superior officers on top of your order at back of our hand.
While marketplaces only offer, at best return and refund; often it has already caused you loss of time and opportunity that you may not exercise again. We go beyond just return, by working an extra mile that you also get your ordered solution, this way, that way and anyway – even under difficult situation, we take the exercise to get it to you.
While you might purchase your solution from a marketplace app, in reality the fulfilment is done by a retailer. Ultimately your comparison is with a third party retailer or direct importer of the manufacturer. A direct importer of manufacturer carries more clout for warranty, spares, prices and availability.
More than often the retailer does not have access to service and will re-direct you to the official company service center. We have seen after some time, the company discontinues product and you get no spares. Then you need to replace. That almost never happens with the manufacturer’s importer, as Barzzoni, us.
Of single line operations in import of beverage and bar solutions as manufacturer’s representative and distributor.
Supported by best in the industry vendors for cargo import, customs clearance; with experienced delivery of out of normal sizes shipments.
Bankable setup of helpdesk, case number, and issue resolution, access to spares and local service support for our products and brands across India.
Our reliability nearing three decades, in another three years has created a wide variety of customer base both in India and abroad. While residential customers are not tracked, here is a list of our professional clientele.
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